Refunds and cancellation

What happens to your money when you leave. In force from 11 August 2026.

Paid plans are billed monthly in advance. To cancel, email info@hashmedia.in — there is no self-service cancellation yet, and we will not make you ask twice. Cancellation takes effect at the end of the period you have already paid for, and your organisation keeps working until then.

Refunds

Cancel within 7 days of your first payment on a plan and we refund it in full
After that, part-months are not refunded, because the capacity was reserved for you
If the Service was materially unavailable for a prolonged period through our fault, tell us and we will refund the affected period
Charges made in error are refunded in full, whenever you notice them

Refunds are made to the original payment method, usually within 5 to 7 working days of approval.

If you stop paying

A failed payment does not immediately switch anything off. Publishing pauses first, and install links your testers already have keep working — the person inconvenienced by an outage would be your tester, who cannot do anything about your invoice.

After cancellation we keep your data for 30 days and will send you a copy on request in that window, then delete it. Ask at info@hashmedia.in.

Contact

Billing questions: info@hashmedia.in, or (+91) 987-952-7446.